IBM


Telephone: 01475 898688
Email: circont@uk.ibm.com

Create business value with availability - IBM Managed Resiliency Services helps you avoid costly downtime and recovery. We can help you manage a resilient infrastructure that supports your ongoing business availability and service level objectives. These services are designed to help enable consistent management of your critical business processes, IT systems and operating environments, and networks.

By using these services to help reduce downtime, decrease infrastructure complexity and enhance the way you use IT resources, you can create value for your business by meeting and exceeding IT availability and service level requirements. You'll also be better equipped to manage surges in demand, address regulatory compliance mandates and support governance. And, you'll potentially lessen the financial impact from business disruptions.
What we offer IBM Managed Resiliency Services helps you stay up and running at the right level for your business.

The following service products are available:

• Managed availability
- Enhances recovery point objectives to the last logged production transaction at the time of an outage emergency
- Reduces recovery time objectives, enabling you to quickly recover and respond to customer demands
- Offers proven processes available across a wide range of multivendor platforms

• Managed continuity
- Provides a secure infrastructure to manage active/active or active/passive resiliency environments for clients

To find out more please contact us quoting code 107BK03A:
Email: circont@uk.ibm.com
Tel: 01475 898688

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ICM Continuity Services
Head Office
ICM House
No. 2 Golden Cross, 220 Chester Street
Aston, Birmingham
B6 4AH

Telephone: 08448 63 00 63
Email: info@icm-continuity.co.uk
Web: icm-continuity.co.uk

Having a robust and flexible IT environment means your people and processes enjoy maximum uptime, allowing you to concentrate on your core business.

ICM Continuity Services investment in technology and resources has given us an unrivalled IT offering - including a nationwide Ethernet link between our 15 Business Continuity and Data Centres and the most comprehensive offering of software and expertise to ensure maximum availability of your systems.

ICM delivers solutions that focus on the entire application environment, including data, operating systems, servers, and network. In the event of a failure our systems switch over to a thoroughly-tested, high capability secondary network, delivering the highest availability.

From the desktop to the data centre, and from the initial availability review to the ongoing monitoring and support of your IT, ICM can provide a complete solution to ensure your business continuity solution is ready, waiting and able - whatever the event, whatever
the time.

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SunGard Availability Services
12-13 Bracknell Beeches
Old Bracknell Lane West
Bracknell
Berkshire
RG12 7BW

Telephone: 0800 143 413
Email: infoavail@sungard.com
Web: www.sungard.co.uk

Contact: Keeping people and information connected™

SunGard's Managed Services give you the IT resources and skills you need to ensure availability, reliability, security and cost efficiency. Yet we leave you in full control of the systems, applications and data that drive your business forward.

Managed Services at a glance
- Secure Hosting - Provided within highly resilient data centres as either rack space or caged areas with redundant power supplies. All of which is supported with help desk services and on-site 24x7 intelligent hands.
- Platform & Device Monitoring - Monitoring and portal reporting services by device, platform, application, database or website.
- Security & Network Management - Providing firewall management as well as intrusion detection and penetration testing services coupled with internet and network access.
- OS & Database Management - Managing equipment, operating systems, and databases as well as providing load balancing solutions.
- Vaulting & Data Replication - Automated off site backup, archive and retrieval of data as well as mirroring solutions.

Why choose Managed Services from SunGard?
Because they give you: Time*, Flexibility, Security, Scaleability, Consistency, Compliance, Reduced costs**, Space savings and Greater data control.

Source: IDC Outsourcing Business Continuity Needs: Ensuring Information Availability While Ensuring ROI, June 2003

* Improved utilisation of IT/network staff in supporting more employees by nearly 37%

** Lowered IT capital expenditures by more than 20%.

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BT Group Plc


Telephone: +44(0) 0800 8000 2000
Email: focus@bt.com
Web: www.bt.com/globalservices

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Hewlett-Packard
Cain Road
Bracknell
Berkshire
RG12 1HN

Telephone: +44(0)870 443 6202
Web: www.hp.com/go/businesscontinuity

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Hitachi Data Systems
Sefton Park
Stoke Poges
Buckinghamshire
SL2 4HD

Telephone: +44(0)1753 618 000
Fax: +44(0)1753 618 543
Email: info@hds.co.uk
Web: www.hds.com

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Hydra Hydra (Resellers of Teneros)
54 Lombard Street
London
EC3P 3AH

Telephone: 020 7337 2777
Email: info@teneros.com
Web: www.teneros.com

Contact: Teneros has two authorised resellers in the UK: 24-7 Mail and Hydra.

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InTechnology plc
Central House Beckwith
Knowle
Harrogate
HG3 1UG

Telephone: +44(0)1423 850 000
Fax: +44(0)1423 850 001
Email: managedservices@intechnology.com
Web: www.intechnology.com

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Neverfail Group
1210 Parkview, Arlington Business Park
Theale Reading
Berkshire
RG7 4TY

Telephone: +44(0)870 777 1500
Fax: +44(0)870 774 2211
Email: info@neverfailgroup.com
Web: www.neverfailgroup.com

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Siemens Insight Consulting
Churchfield House
5 The Quintet, Churchfield Road
Walton on Thames
Surrey
KT12 2TZ

Telephone: +44(0)1932 241 000
Fax: +44(0)1932 236 868
Email: insight@insight.co.uk
Web: www.siemens.co.uk/insight

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Techgate plc
138-140 Wapping High Street
London
E1W 3PA

Telephone: +44(0)20 7680 6330
Fax: +44(0)20 7680 6343
Email: info@techgateplc.com
Web: www.techgateplc.com

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Teneros
24-7 Mail Ltd (Resellers of Teneros)
Building A, Trinity Court,
Wokingham Road, Bracknell,
Berkshire
RG42 1PL

Telephone: +44(0)870 112 3746
Fax: +44(0)1344 668 200
Email: sales@24-7mail.co.uk
Web: www.24-7mail.co.uk

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