GemaTech (UK) Ltd
Telford House
Hamilton Close
Houndmills
Basingstoke, Hampshire
RG21 6YT

Telephone: 0845 345 3333
Fax: 0845 345 3340
Email: info@gematech.com
Web: www.gematech.com

GemaTech is a specialist telecoms technology company focusing on the delivery of products and solutions that can "instantaneously, and seamlessly, recover 100% of a company's incoming calls directed to individual geographical DDIs by intelligently re-routing them, on an individual DDI basis, to any other number, or series of numbers, and delivered to any device - with the added ability to voice record all inbound and outbound calls, (during normal day to day operations) as well as inbound calls that are rerouted following a major / minor / partial invocation - all from the sanctity and security of your incumbent carrier's local exchange".

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ICM Continuity Services
Head Office
ICM House
No. 2 Golden Cross, 220 Chester Street
Aston, Birmingham
B6 4AH

Telephone: 08448 63 00 63
Email: info@icm-continuity.co.uk
Web: icm-continuity.co.uk

ICM Continuity Services understands the considerable damage that can be caused to a business if a call centre suffers a breakdown in its telecommunications.

Should the unthinkable happen, ICM can provide a solution that keeps businesses talking to their customers. Each ICM Business Continuity Centre is fully equipped with VoIP telephony, high-end Automated Call Distribution (ACD) capability, and a redirection service for CCI to DDI.

Preconfigured plans are prepared to redirect all DDI calls, meaning that the plan can instantly be activated by the customer, or by ICM, with a phone call or the click of a mouse.

We understand that your work processes must change as little as possible, no matter what the event - even in the most complex call centre environment. This value added service means that, with ICM, you can continue to provide your customers with professional, fully operational, seamless call centre facilities.

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Redan International Ltd
31 Wolverton Close
Ipsley
Redditch
Worcestershire
B98 0AR

Telephone: +44 (0) 1527 518810
Email: mikem@redan-international.com
Web: www.redan-international.com

For more detailed information visit our web site www.redan-international.com

Redan International was created with the specific aim of providing Operational Risk, Business Continuity Management Consultancy and Training services to the Global Telecommunications sector and to companies and organisations that have a high dependency on telecommunications services.

We specialise in the creation and introduction of Corporate Operational Risk and Business Continuity strategies and
programmes at board level.

Our service portfolio includes;
• Corporate Operational Risk analysis
• Corporate Impact analysis
• Corporate Incident Management
• Corporate Assured Availability Strategies

Additionally we provide independent Operational Risk and Continuity audit and educational services.

We are internationally recognised for our innovative, empathetic and down to earth approach.

Contact us now to see how Redan International could help your company protect its brand, image and reputation.

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Colt
Beaufort House
15 St Botolph Street
London
EC3A 7QN

Telephone: +44(0)20 7863 5531
Fax: +44(0)20 7863 5843
Email: simon.littlejohn@colt.net
Web: www.colt.net

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Colvin Ltd
34 Silverwing Estate, Imperial Way
Croydon Surrey
CRO 4RR

Telephone: +44(0)845 052 9652
Fax: +44(0)845 052 9680
Email: enquiries@colvin.co.uk
Web: www.colvin.co.uk

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Communications Advisory Service
Wolfelands High Street
Westerham
Kent
TN16 1RQ

Telephone: +44(0)1959 562 212
Fax: +44(0)1959 564 422
Email: uk@c-a-s.co.uk
Web: www.c-a-s.co.uk

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Hewlett-Packard
Cain Road
Bracknell
Berkshire
RG12 1HN

Telephone: +44(0)870 443 6202
Web: www.hp.com/go/businesscontinuity

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Siemens Communications
Brickhill Street
Willen Lake
Milton Keynes
MK15 ODJ

Telephone: + 44 (0) 845 601 1879
Fax: + 44 (0) 115 943 2870
Web: www.siemens.co.uuk/com-training

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SunGard Availability Services
12-13 Bracknell Beeches
Old Bracknell Lane West
Bracknell
Berkshire
RG12 7BW

Telephone: 0800 143 413
Email: infoavail@sungard.com
Web: www.sungard.co.uk

Contact: Keeping people and information connected™

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Teed Business Continuity
Springfield House
Laurelhill Business Park
Stirling
FK7 9JQ

Telephone: +44(0)1786 406 370
Fax: +44(0)1786 406 371
Email: info@teed.co.uk
Web: www.teed.co.uk

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Telephonetics VIP
Hamilton House
111 Marlowes
Hemel Hempstead
Hertfordshire
HP1 1BB

Telephone: +44(0)1442 242 242
Fax: +44(0)1442 242 123
Email: enquiries@telephoneticsvip.co.uk
Web: www.telephoneticsvip.co.uk

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